Topics: User Science: User Research
From data mining and analytics to email surveys, from lab-based usability studies to one-on-one interviews, from ethnographic field studies to eye tracking, from card sorts to desirability studies, from message board mining to A/B testing and beyond. Discover the art and science of qualifying and quantifying just who we are designing for; precisely what they want; how what they want matches up with or diverges from our business goals; how people actually behave versus what they say they do; the shifting contexts in which our sites and applications are used; and much, much more. UX, design, research, benchmarking, usability, analytics, studies, interviews, surveys, focus groups. (1 articles)
Audiences, Outcomes, and Determining User Needs
by Corey Vilhauer
Issue 345February 28, 2012
Every website needs an audience. And every audience needs a goal. Advocating for end-user needs is the very foundation of the user experience disciplines. We make websites for real people. Those real people are able to do real things. But how do we get to really know our audience and find out what these mystery users really want from our sites and applications? Learn to ensure that every piece of content on your site relates back to a specific, desired outcome — one that achieves business goals by serving the end user. Corey Vilhauer explains the threads that bind UX research to content strategy and project deliverables that deliver.
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